If as part of your business you take care of customers, you may even have some advantages over the big companies, despite the fact that they have more resources. If you're a small business, sometimes you can provide customer satisfaction in a way that a large company simply can not. As a small business, you can give personal attention and be efficient; this may not be true with a larger and more bureaucratic organization. Here are some things you can do as a small business when it comes to customer service; Let's have a look at them.
1.Keep notes Chances are, you'll have a database of your customers, whether it consist of a three ring binder with lots of notes or a simple spreadsheet. Make sure that when you organize it, that you have a place to keep notes. Whenever you notice something exceptional or special about dealing with a customer, you'll be able to note it and remember it. Customers prefer it when they are dealing with someone who understands their idiosyncrasies, and you'll be able to do just that if you take notes.
2.Get personal - within reason If you work at home, it's great to use your e-mail to keep in touch with customers, true. However, this is only a start. As you get to know customers better, feel free to use phone contact as well. Connecting a voice to a name makes it much more personal and can show customers that you care about them. This, in turn, can make them feel that because you take a personal interest in them, they can trust you and are more likely to come back to you for other business.
3.Respond in a timely fashion Make sure that you check your messages and respond to them at least once, if not two or three times a day. You'll find that with a little bit of time, you'll be able to stay completely cooked up on your correspondence and that your customers will be very pleased with your speedy responses. Do not let this very important aspect of your business moulder or decay!
4.Take care of problems right away Every small business has problems, but you might think they are first response is to avoid them as long as possible. However, you need to take care of them right away. It's inevitable that sometimes, a customer is going to be unhappy with something or that you are having difficulty providing them with exactly what they want. However, by taking care of the problem right away and then putting it behind you, the customer is much more likely to be happy with the results he or she gets, and you in turn do not have to carry this around as an albatross. It's true that sometimes, customers may not be happy with the result no matter what you do, but simply taking care of it with a speedy response is much more likely to leave the customer with a good impression, regardless of what the output is.
5.Utilize referrals If occasionally you have a customer who needs a service you do not offer, you can still offer them suggestions as to where they can go to get what they need. In fact, this does not hurt you and may only help you. In turn, the service you have referred someone to may give you return business in kind. And if it's close to what you do, why not consider including the service yourself?
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