As a company, product, or brand begins to grow, the name recognition for it grows as well. When trying to provide top levels of sales and customer support, things can become complicated for customers as they begin to try to remember the phone numbers for the various departments that they may need to call. A company that uses 1300 phonenames and phonewords as the single point of contact is providing an additional level of convenience for the customer that will also increase sales as well as provide other benefits to the company.
Most people understand what these types of phone numbers are, but they are fairly new. Providing one of these numbers allows the business to associate the phone number with the company name, brand name, or product name. When the customer needs to be in touch with customer service, they only have to remember the name of the product to dial the number.
By providing a number that is associated with a product or brand name, the customer recall of the contact number increases by over four hundred percent. When the two are associated, many customers no longer have to look up the number. Giving the customer an advantage such as this ensures that they will keep the brand, product, or company easily stored in their mind.
With such a high level of recall, the company is also provided a word of mouth advertising venue. Those satisfied customers will be able to quickly pass the number on to friends when the friends are seeking the same product or service. Because the friends do not have to search for a company that provides the specific product, the sale is almost guaranteed.
Using phonenames is also a great way to instantly brand the company or product. If the product name and phone number are both the same, the brand is quickly built because the name will show in ever advertising that includes the phone number. Building a brand evolves keeping the brand in front of the customer constantly. If they call the brand name for sales, then again for customer services, they will be constantly thinking of the brand name as they dial the phone.
With the easy to remember phone number, the response to advertising will increase significantly because the public will have a much easier time recalling the name to call. Most potential customers do not have time to call the instant view of an ad, but with easy recall, they will be able to make the call later, rather than trying to find the ad again to get the number.
Combined with 1300 numbers, a company is able to set a number that is associated with the product on a territory or national basis. This provides the one number to remember for all services. Having to remember which number to dial to reach each department frustrates customers, and they often take their business elsewhere.
Providing 1300 phonenames and phonewords that are associated with a company, product, or brand increases sales, word of mouth advertising, customer service, and customer satisfaction. Keeping things simple for customers guarantees a higher rate of satisfaction and repeat business. The phone number can be an advertising path.
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